General Information

This policy was last modified on May 31, 2018.

How can I place an order?

Website and Phone:

We accept all Major Credit Cards. You can either order online through our secure website or call us

1-876-925-2783.
Mail Order:

We accept mail orders if paying by check or money order. Click here to download and print our order form in Adobe© Acrobat format.

(This form is for mail orders only. Do not use this form for sales orders.)

Please fill out our order form and send it along with a check or money order to:

Carisol
38 Cassia Park Road,
Kingston 10.
Jamaica W.I.
info@carisol.org

*Remember to include shipping costs when sending a mail order.

To do this, simply add the items you wish to order to your online shopping cart. When you are finished shopping, click the SHOPPING CART link in the top navigation to view your cart. From the shopping cart page you can choose the shipping method you want and calculate the shipping costs. Indicate on your order form which shipping method you chose and the shipping cost.

Hours of Operation:

Our customer service center is available Mon-Fri: 8:30AM – 5:00PM and Sat 9:00AM - 2:00PM EST

Order Status:
To check on the status of your order please email us or call us toll free 1-876-925-2783.
Please Note: emails are answered in the order they are received, within 1 business day.
Sales Tax:
General Consumption Taxes where applicable are included in our prices.
Cancelling/Changing Orders:

Once your order is finalized through our online shopping cart or with our customer service department, it cannot be cancelled or changed for any reason. Once a mail order is received and processed it cannot be cancelled or changed for any reason. If a delivery attempt is made and a package is refused you will be charged a penalty that may include, but not limited to extra shipping charges.

Transportation, Delivery and Shipping Rules:

Proof read your order carefully. Shipping information cannot be changed once you submit your order. We process orders very quickly, and once an order begins the fulfilment process we're unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage. If your address is invalid and any correction needs to be made by Carisol or any of our carriers, you can be charged an additional fee per package for transportation service.

Wholesale Orders:

We can supply large quantities and support many retailers with wholesale product. Our support of our retailer customers is second to none. Please call or email us for wholesale pricing and terms. Our wholesale department can be reached by phone, Mon-Fri: 8:30AM – 5:00PM and Sat 9:00AM - 2:00PM EST, at 1-876-925-2783. Wholesale accounts are provided to resellers of our merchandise, which must have a TRN ID and a Register Business.

Purchase Orders:


Carisol, accepts requests for purchase orders from corporations, government, schools and other institutions. Please mail your PO and accompanying credit references to the address above or fax to 1-876-924-7793. We request that your Purchase Order Form be from your company's accounting department. We request that Purchase Orders be signed and provide a contact name and phone number, ship to and bill to address, and detailed product information. All purchase orders do not qualify for free transportation, delivery or shipping.

For rush orders, we recommend use of a Visa, MasterCard or KeyCard for immediate processing. PO processing takes 3 - 5 business days on average, with large value orders taking longer.

Inaccuracy Disclaimer:

From time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Carisol reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Images on site are used for representational purposes only and actual product might vary slightly from those pictured on our site. These discrepancies are out of our control, and Carisol will not be held responsible.

Transportation, Delivery and Shipping Times:

All orders for in-stock merchandise, in which the customer has selected Overnight shipping, are guaranteed to ship the same or next day if placed before 3:00PM EST. Orders for in-stock merchandise, indicating 2 Day shipping method when placed before 3:00 PM will be shipped within 1-2 business day. Orders, in which the customer has selected 3 Day shipping, will be shipping within 1-3 business days. Transit times vary for economy shipments, from 1 business day to 7 business days, depending on the customer’s location and the shipping method.


Contacting Us

Have Question about our General Information? Contact us using the information below.

Carisol
38 Cassia Park Road,
Kingston 10.
Jamaica W.I.

info@carisol.org
1-876-925-2783

(Mon-Fri: 8:30AM – 5:00PM and Sat 9:00AM - 2:00PM EST)

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