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Return Policy

RETURN POLICY

Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled. Carisol.org is totally committed to customer satisfaction. Please visit our office to process your return or call 1-876-373-3157, 1-876-925-2783, Monday through Friday 8:00 AM – 5:00 PM EST, Saturday 9:00 AM – 2:00 PM EST.

IMPORTANT NOTICE CONCERNING REFUNDS

As soon as you return your item to us and it's received into our system, we will expeditiously send a request for refund form for you to fill out and return to us. Please note that refund request requires a processing time of up to 21 working days to process after we receive you submission. Refunds are done via cheques and can be lodged to your account. We do not refund credit card processing fees, transportation, delivery, shipping or freight charges on any orders or returns.

GENERAL RETURN POLICY

Most products sold by Carisol.org qualify for free exchange or replacement within 3 days from delivery. Please visit or call our office to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of 10% of the invoice value will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of 20% of the invoice value will be deducted from your refund. We do not refund credit card processing fees, transportation, delivery, freight or shipping charges. This policy applies for domestic orders only. We do not accept returns or exchanges for any products after 3 days from the date your order was delivered. If you would like assistance in returning an item, please contact our customer service department at 1-876-373-3157, 1-876-925-2783 or email us at customercare@carisol.org. We will be happy to walk you through the return process. Clearance, pre-order, promotional, sales or discounted items are not eligible for return or refund.

CUSTOM AND PERSONALIZED PRODUCTS

Custom and Personalized Products do not qualify for free returns, refund or exchanges. Please ask before purchasing if a product is custom and or personalized if you are in doubt.

RETURN PACKAGING

We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

EXCEPTIONS

Some products do not qualify exchange, return or refund because of their purpose. Please feel free to contact our customer service department at 1-876-373-3157, 1-876-925-2783 or email us at customercare@carisol.org and we will be happy to assist you to identify these products before making a purchase.

UNDELIVERABLE AND REFUSED PACKAGES

If a delivery is refused for any reason or considered undeliverable due to any circumstances, you will be charged a penalty that may include, but not limited to extra transportation, delivery, shipping or freight charges. Please proof read your order information before finalizing.

CONTACTING US

Didn't find what you were looking for, or just have a suggestion? Contact us using the information below.

Carisol
38 Cassia Park Road,
Kingston 10.
Jamaica W.I.

info@carisol.org
1-876-373-3157, 925-2783

(Mon-Fri: 8:30AM – 5:00PM and Sat 9:00AM - 2:00PM EST)