Returns

This policy was last modified on May 31, 2018.

RETURN POLICY

Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled. Carisol.org is totally committed to customer satisfaction. Please visit our office to process your return or call 1-876-925-2783, Monday through Friday 8:00 AM – 5:00 PM EST, Saturday 9:00 AM – 2:00 PM EST.

IMPORTANT NOTICE CONCERNING REFUNDS:

As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account. We do not refund transportation, delivery, shipping or freight charges on any orders or returns.

GENERAL RETURN POLICY:

Most products sold by Carisol.org qualify for free exchange or replacement within 3 days from delivery. Please visit or call our office to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of 10% of the invoice value will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of 20% of the invoice value will be deducted from your refund. We do not refund any transportation, delivery, freight or shipping charges. This policy applies for domestic orders only. We do not accept returns or exchanges for any products after 3 days from the date your order was delivered. If you would like assistance in returning an item, please contact our customer service department at 1-876-925-2783 or email us at customercare@carisol.org. We will be happy to walk you through the return process. Clearance, promotional, sales or discounted items are not eligible for return or refund.

CUSTOM and PERSONALIZED PRODUCTS:

Custom and Personalized Products do not qualify for free returns, refund or exchanges. Please ask before purchasing if a product is custom and or personalized in you are in doubt.

RETURN PACKAGING

We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

EXCEPTIONS

Some products do not qualify exchange, return or refund because of their purpose. Please feel free to contact our customer service department at 1-876-925-2783 or email us at customercare@carisol.org and we will be happy to assist you to identify these products before making a purchase.

UNDELIVERABLE AND REFUSED PACKAGES

If a delivery is refused for any reason or considered undeliverable due to any circumstances, you will be charged a penalty that may include, but not limited to extra transportation, delivery, shipping or freight charges. Please proof read your order information before finalizing.

Contacting Us


Have Question about your returns or suggestion about our return policy? Contact us using the information below.

Carisol
38 Cassia Park Road,
Kingston 10.
Jamaica W.I.

info@carisol.org
1-876-925-2783

(Mon-Fri: 8:30AM – 5:00PM and Sat 9:00AM - 2:00PM EST)

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